Please have your passport and travel documents on hand, and keep in mind the Enhanced Security Measures for what is permitted on-board international flights.Īllow enough time to clear security, Customs and Immigration before boarding. If you do not have the correct travel documentation, you may miss your flight and forfeit the fare paid. If you are travelling internationally, please familiarise yourself with the essential travel documentation required to board your flight. If you require extra time boarding or additional assistance, please contact our Guest Contact Centre in advance so that we can arrange this with our team at the airport.
For domestic flights, gate closure will occur 10 minutes prior to departure and our aircraft will not be held at the boarding gate for late guests.Īs flight and gate information can change, remember to regularly refer to flight information display screens throughout the terminal to stay up to date with your flight status and gate information. It is important to us and our guests that flights depart on time. Your boarding pass will display the time that you need to be at the boarding gate. If your items of clothing display offensive language or symbols, you will not be permitted on our services. If you do not meet our minimum dress requirements, you will be prevented from travel until you are dressed appropriately.
Virgin Australia has a list of minimum dress requirements. Please visit Manage My Bookings or contact the Guest Contact Centre. If you require additional baggage, we strongly recommend purchasing additional baggage before arriving at the airport. If you exceed your checked baggage allowance, you will be subject to excess baggage charges. Any items which exceed the carry-on baggage allowances will be tagged and placed in the hold. Please keep in mind Virgin Australia’s carry-on and checked baggage allowances when packing for your flight. Do not pack anything that is likely to be confiscated by airport staff or ground crew. When packing your bags, please consider what is permitted, what is forbidden and what is restricted. When you drop off your baggage, you will be asked whether or not you have packed items that may be considered dangerous goods. If you do not meet these guidelines you may be prevented from boarding your flight. Failure to adhere to check-in times may result in you missing your flight and forfeiting the fare paid.īefore arriving at the airport, it is important that guests take note of our specific baggage and attire guidelines, and have the appropriate documentation required for check-in if travelling internationally. When planning your arrival at the airport, please ensure you allow enough time to check in make your way through security and to the boarding gate. If you are travelling in a large group or require additional assistance, we recommend that you are checked in at least 120 minutes prior to your scheduled departure time. We recommend you are checked in with bags dropped at least 90 minutes prior to your scheduled departure time. Failure to adhere to check-in times, may result in you missing your flight and forfeiting the fare paid. When planning your arrival at the airport please ensure you allow enough time to check in. If you are connecting to an international flight, travelling in a large group or require additional assistance, we recommend that you are checked in 60 minutes prior to your scheduled departure time. We recommend you are checked in with bags dropped at least 45 minutes prior to your scheduled departure time. Recommended check-in times For domestic flightsĬheck-in will close 30 minutes before departure and you will not be able to check your bags after this time.
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